Data deletion

Close your Cue account

1. Sign in to Cue.
2. Open Settings › Account.
3. Press Close my account. You may choose a reason.
4. Type your email address to confirm, then press Close my account.

You are signed out, scheduled posts are paused, and all connected platform tokens are revoked and removed immediately. Cue requests cancellation of your GHL subscription.

Your posts, media, ideas and settings stay archived for 30 days. Log in before the date shown in your confirmation or email and press Restore. Your scheduled posts return as drafts; platform accounts must be reconnected.

After 30 days, the daily cleanup permanently removes your account data, storage files and Cloudinary copies. Cue emails you when you close your account, seven days before deletion and one day before deletion.

Delete everything immediately

Under Close my account, choose Delete everything now instead. Type your email and confirm that permanent deletion cannot be undone. There is no archive or restoration period.

All connected platforms

Account closure and deletion cover YouTube, Instagram, Facebook, Threads, TikTok, Pinterest and X. To disconnect just one platform without closing your Cue account, open Settings › Connected accounts and choose Disconnect. You can also remove Cue's access in that platform's connected-app or app-permission settings.

Disconnect YouTube

1. In Cue, open Settings › Connected accounts and press Disconnect on the channel.
2. To also revoke Google's permission, go to security.google.com/settings/security/permissions, choose Cue and remove access.

Disconnect Instagram

1. In Cue, open Settings › Connected accounts and press Disconnect on the account.
2. In Instagram, open Settings and activity › Website permissions › Apps and websites and remove Cue. Cue then deletes that account's data automatically.

Need help?

Email support@thecuehq.com and we'll delete your data for you.